Refund and Returns Policy

At saamaan.shop, we aim to ensure your complete satisfaction with every purchase. If you are not fully happy with your order, we’re here to help!

✅ Return Policy

  • Eligibility: You can return products within 7 days of delivery.
  • Conditions for Return:
    • Item must be unused, unwashed, and in its original packaging
    • Must include all tags, accessories, and manuals (if applicable)
    • Items like personal care products, innerwear, or customized items are non-returnable unless damaged or defective
  • Return Reason: Accepted for damaged items, wrong product delivered, or quality issues
  • How to Request a Return:
    Email us at saamaan.shop74@gmail.com or WhatsApp us at 03138779865 with your order ID, photos of the item, and reason for return.

💰 Refund Policy

  • Mode of Refund:
    Refunds will be processed to your original payment method or issued as a store credit, as per your preference
  • Processing Time:
    Refunds are processed within 5–7 business days after we receive and inspect the returned item
  • Shipping Charges:
    Shipping fees are non-refundable unless the return is due to our error (damaged, wrong product)

🔁 Exchange Policy

  • At this time, we do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

❗ Exceptions

We reserve the right to decline returns that do not meet the above conditions. For any doubts, please contact our customer service before initiating a return.

📞 Need Help?

For any return or refund-related queries, feel free to reach out:

📧 Email: saamaan.shop74@gmail.com
📞 WhatsApp: 0313-8779865
🕒 Support Hours: Mon–Sun, 24/7

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